Return

Return and exchange regulations

WE TAKE CUSTOMER SATISFACTION SERIOUSLY

We want to make sure that your shopping experience with us is as good as possible.

On this page you can read about how to deal with returns, damaged products and cancellations.

Please note that we will not charge your credit card until your item is shipped from our warehouse. If you wish to cancel an order before this happens, please contact our customer service immediately and we will try to stop the package before it is shipped. We usually ship the same day.

If you wish to cancel an order, please send an email to our Customer service with the subject "Cancellation" and your order number so that we can assign your order correctly.

Due to our fast shipping process, we cannot guarantee that every order can be canceled in time. We will refund the amount paid within a maximum of 14 days.

If you are not completely satisfied with your purchase, we will give you the option to return the goods within 14 calendar days of receipt.

All items must be returned sealed in their original packaging , unopened, unused and undamaged (if applicable) and suitable for resale.

If you wish to return an item, please first contact our customer service by email(please click here). Unless we receive notification from you, a refund cannot be guaranteed.

Return costs incurred by the customer are non-refundable.

Return address:
 Cplus
Wittevrouwen21
1358CD Almere
Netherlands

Please do not send anything back to us without first checking with a member of our customer service team(please click here). Once we have received your return, we will refund the amount paid within a maximum of 14 days.

If the product is damaged, we will be happy to send you a replacement. Please contact our customer service and send us photos of the packaging and the products inside. However, if the packaging is already visibly damaged, please refuse acceptance immediately and contact us without delay. Please note that a complaint regarding damaged goods must be made within the first 14 days of delivery in order to be processed.

Once your return has been received and inspected, our customer service team will contact you to inform you that we have received your return. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within the following days.

If you have not yet received your credit, first check your account again. Then contact your credit card company, it may take some time before your refund is officially announced. Next, contact your bank. There is often a processing period before refunds are credited. If you have already done all this and you still have not received your refund, please contact our customer service team.

We do not refund or accept returns for free gifts or promotional items that were provided to you free of charge.

Please contact our customer service team for further assistance.
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